Refund and Returns Policy

Return Policy

At Echelon Labs, we are committed to delivering the highest quality research compounds to our customers. Due to the nature of our products, we have specific guidelines regarding returns and refunds. Please read this policy carefully before placing your order.

All Sales Are Final

Because our products are research-grade peptides and biological compounds, all sales are considered final. For health, safety, and quality control reasons, we do not accept returns on any opened or used products.

Eligible Refund & Replacement Situations

We will issue a replacement or store credit under the following circumstances:

Damaged in Transit — Your order arrived visibly damaged or broken
Wrong Item Shipped — You received a product different from what you ordered
Missing Items — Part of your order was not included in the shipment
Product Defect — The product has a verifiable quality issue confirmed by our team

How to File a Claim

If your order qualifies for a replacement or refund, follow these steps:

Contact us within 7 days of receiving your order
Email us at support@echelonlabs.com with:
- Your order number
- A clear description of the issue
- Photos of the damaged or incorrect item
Our team will review your claim within 2–3 business days
If approved, we will ship a replacement or issue store credit

Non-Eligible Situations

We cannot offer refunds or replacements for:

Change of mind or accidental orders
Orders where incorrect shipping information was provided
Products that have been opened, used, or tampered with
Delays caused by the shipping carrier or customs

Cancellations

Orders can only be cancelled before they are processed and shipped. Once an order has been fulfilled, it cannot be cancelled. To request a cancellation, contact us immediately.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error (wrong item shipped, damaged product, etc.)