Shipping Policy
Overview
At Echelon Labs, we understand that timely and secure delivery is critical for your research needs. We are committed to processing and shipping all orders quickly, discreetly, and safely. Please review our shipping policy below before placing your order.
Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive an email confirmation with tracking information once your
order has shipped
Shipping Rates
Shipping rates are calculated at checkout based on:
- Order weight and size
- Delivery destination
- Selected shipping method
Free standard shipping is available on orders over $150.
Discreet Packaging
At Echelon Labs, your privacy is our priority.
- All orders are shipped in plain, unmarked packaging
- No product names, logos, or company branding appear on the outside of the package
- Packing slips inside the package will reference Echelon Labs for order verification purposes only
Domestic Shipping (United States)
- We currently ship to all 50 U.S. states
- Some states may have restrictions on research compounds — it is the customer’s responsibility to ensure compliance with their local laws before ordering
- We are not responsible for orders seized or delayed due to local regulations
International Shipping
- At this time, Echelon Labs ships within the United States only
- International shipping may be made available in the future — check back for updates
Order Tracking
Once your order ships, you will receive:
- A shipping confirmation email
- A tracking number to monitor your delivery in real time
You can track your order at any time through your My Account page on our website or directly on the carrier’s website.
Lost or Stolen Packages
Echelon Labs is not responsible for packages that are:
- Lost or stolen after confirmed delivery
- Delayed due to carrier issues or incorrect address provided by the customer
If your tracking shows delivered but you have not received your package, please:
- Check with neighbors or building management
- Contact the shipping carrier directly
- Reach out to us at support@echelonlabs.com and we will do our best to assist
Damaged Packages
If your package arrives damaged:
- Take photos immediately before opening
- Contact us within 7 days.
- Include your order number and photos of the damage
- We will review and respond within 2–3 business days
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. Echelon Labs is not responsible for:
- Packages delivered to a wrong address due to customer error
- Additional shipping fees required to reroute or reship an order
Contact Us
Have a question about your shipment? We’re happy to help.